Stargame96 Terms & Conditions – A Complete Guide for All Members on the Malaysia Platform

1. Acceptance of Terms and Conditions

By accessing, registering for, or using any part of the stargame96 platform available on this website, you acknowledge that you have read, understood, and agreed to be bound by all terms and conditions set out in this document, as well as all related policies including our Privacy Policy and Responsible Gaming Policy.

These terms and conditions constitute a legally binding agreement between you as the user and stargame96 as the platform operator. If you do not agree with any part of these terms, you are not permitted to use the stargame96 platform and must leave this website immediately.

2. Member Eligibility

To register and use the stargame96 platform, you must meet all of the following eligibility requirements without exception:

• You must be 18 years and above at the time of registration. Stargame96 strictly prohibits participation by underage individuals and reserves the right to request proof of age at any time.
• You must be a resident of Malaysia or a Malaysian citizen who is legally eligible to participate in online gaming activities.
• You are not on any list of individuals who have been banned or have voluntarily self-excluded from gambling platforms.
• You are not registering on behalf of another person or using another person's personal information.
• You are not in a situation that would make participation in betting activities unlawful under the laws applicable to you.

Stargame96 reserves the right to request proof of identity, age, and residence at any time. Failure to provide the required documents within the specified timeframe may result in your account being suspended until verification is complete.

3. Account Registration

Each player is only permitted to register and hold one (1) active account at stargame96 at any one time. Holding multiple accounts under the same individual is strictly prohibited and constitutes grounds for the closure of all related accounts and the freezing of any fund balances held within them.

Upon registration, you agree to:

• Providing accurate, truthful, and complete information, including your full name, phone number, and any other required details.
• Update your account information promptly should there be any changes to your personal details.
• Keep your account password confidential and do not share your login credentials with any other party.
• Notify stargame96 immediately if you suspect any unauthorised access to your account.

4. Deposits & Payment Methods

Stargame96 accepts deposits in Malaysian Ringgit (RM) only. All financial transactions on this platform are conducted in RM and no foreign currencies are accepted. The following deposit methods are available:

Stargame96 does not charge any processing fees for deposits. However, your payment service provider may impose their own charges, which are outside our control. It is your responsibility to review your payment provider's terms before making any transaction.

All deposits received must be used solely for wagering activity within the stargame96 platform. stargame96 strictly prohibits the use of the platform for money transfers, money laundering, or any other unlawful financial activity.

5. Fund Withdrawal

Withdrawals from your stargame96 account are subject to the following conditions:

• The minimum withdrawal amount is RM 50 per request.
• Withdrawals may only be made to the same payment method used for the deposit — this is a security measure to prevent fraud.
• Withdrawals for standard members are processed within 15 to 30 minutes.
• Withdrawals for VIP members are processed on a priority basis in under 5 minutes.
• Stargame96 reserves the right to request additional identity verification before approving any withdrawal, particularly for large amounts or under suspicious circumstances.

Stargame96 reserves the right to delay or decline a withdrawal request if there are signs of suspicious activity, identity verification failure, or a breach of bonus abuse terms. In such cases, we will contact you via your registered phone number or email address for further clarification.

6. Bonuses & Promotions

Stargame96 offers a range of bonuses and promotions from time to time for both new and existing members. All bonuses are subject to the specific terms stated in each promotional offer. The general terms applicable to all bonuses are as follows:

• Each bonus is subject to a wagering requirement that must be met before any winnings derived from that bonus can be withdrawn.
• The welcome bonus is available to new members making their first deposit only.
• Only one welcome bonus is permitted per individual, per IP address, and per phone number.
• Stargame96 reserves the right to forfeit any bonus if there is evidence of bonus abuse or fraud.
• Bonuses cannot be transferred between accounts.
• Stargame96 reserves the right to modify, suspend, or terminate any promotion at any time without prior notice.

Bonus abuse — including registering multiple accounts to claim bonuses repeatedly, using a VPN to conceal your actual location, or coordinating with groups to exploit promotions — is a serious violation that may result in the closure of all associated accounts and freezing of funds.

7. Live Casino Game Rules

All Live Casino games on stargame96 — including Baccarat, Roulette, Blackjack, and their respective variants — are governed by the standard game rules established and displayed in each game room. Players are responsible for familiarising themselves with the rules of each game before playing.

Live casino game outcomes are determined by human dealers operating in a strictly controlled studio environment, streamed via HD video. Stargame96 uses gaming software that has been independently verified by third parties to ensure the fairness of every result.

• Confirmed bets cannot be cancelled or amended once a round has begun.
• In the event of a technical disruption during an active round, stargame96 will determine the outcome based on the system records available at the time of the disruption.
• Minimum and maximum bet limits are as displayed at each game table and may vary depending on the game variant and the member's VIP tier.
• Stargame96 reserves the right to close or restrict a player's access to specific tables for reasons related to game integrity.

8. Sports Betting & E-Sports

Sports Betting and e-sports on stargame96 are subject to the following additional terms, which apply alongside the platform's general terms:

• All bets are final once confirmed. Cancellation of a bet after confirmation is only permitted under specific circumstances, such as the official cancellation or suspension of a match.
• The odds displayed at the time a bet is confirmed are the odds that apply to that bet, regardless of any odds changes occurring after confirmation.
• If a match is postponed and not resumed within 48 hours of the original scheduled time, all bets on that match will be voided and stakes returned to account balances.
• For in-play (live betting) bets, odds are updated continuously and players are responsible for ensuring the odds displayed at the time of confirmation are the ones intended.
• Stargame96 reserves the right to void or adjust bets where a technical error has produced clearly incorrect odds — for example, odds of 100.0 on a team already winning 3-0 in the 89th minute.

For matches in the Malaysia Super League, EPL, La Liga, Bundesliga, UEFA Champions League, and other covered competitions, all official match results from the respective governing body are final for betting settlement purposes.

9. Account Security

You are fully responsible for keeping your stargame96 account login credentials secure. Stargame96 recommends the following security measures:

• Use a strong password that includes a combination of uppercase letters, lowercase letters, numbers, and symbols.
• Enable two-factor authentication (2FA) for an additional layer of security.
• Never share your password or OTP with anyone, including stargame96 support staff.
• Log out of your account after each session, especially when using a shared device.
• Report immediately to the stargame96 support team if you suspect any unauthorised access to your account.

Stargame96 will not be held liable for any loss or damage resulting from your failure to safeguard your account information. In the event of promptly reported unauthorised access, stargame96 will take immediate action to secure your account.

10. Prohibited Conduct

The following actions are strictly prohibited on the stargame96 platform and may result in immediate account closure, freezing of funds, and legal action:

• Registering more than one account using the same or different information.
• Using bots, automated scripts, or any unauthorised third-party software to interact with the platform.
• Attempting to exploit any bugs, system vulnerabilities, or technical errors on the platform for unfair gain.
• Colluding with other players to manipulate game outcomes or exploit the bonus system.
• Using the stargame96 platform for any form of money laundering or unauthorised fund transfers.
• Impersonating another player or a member of stargame96 staff.
• Using a VPN or proxy to conceal your actual location for the purpose of circumventing our systems.
• Spreading false or misleading information about stargame96 to third parties.

11. Account Suspension & Closure

Stargame96 reserves the right to suspend or close any member's account without prior notice under the following circumstances:

• Breach of any term set out in this document.
• Confirmation that a member does not meet the eligibility criteria (e.g., under 18 years of age).
• Registration information that is found to be false or misleading.
• Suspected or confirmed fraudulent activity, bonus abuse, or money laundering.
• Requests by relevant legal authorities.

In the event of account closure for legitimate reasons (not resulting from a breach of terms), any remaining funds not subject to restrictions will be returned to the original payment method once identity verification is complete.

Members may also request to close their own account at any time by contacting the stargame96 support team. Voluntary closure requests will be processed within 5 business days.

12. Limitation of Liability

Stargame96 provides a highly reliable platform; however, we cannot guarantee that the platform will always be free from technical disruptions, errors, or interruptions beyond our control. To the extent permitted under applicable Malaysian law:

• Stargame96 shall not be liable for any indirect, consequential, special, or punitive losses or damages arising from the use of the platform.
• Stargame96's total liability to any member shall not exceed the total amount deposited by that member in the 30 days preceding the claim.
• Stargame96 is not liable for any losses resulting from internet connectivity issues, player device failures, or delays caused by third-party payment service providers.

Gambling involves the risk of losing money. stargame96 makes no guarantees of winnings and accepts no liability for game outcomes that result in losses to players.

13. Responsible Gaming

Stargame96 takes responsible gaming seriously. We believe that gambling should remain an enjoyable and controlled form of entertainment — not a source of stress or financial hardship. To that end, stargame96 provides the following self-control tools for all members:

• Deposit Limit: Set daily, weekly, or monthly limits on the amount you can deposit.
• Loss Limit: Set daily or weekly loss limits — betting will be automatically blocked once the limit is reached.
• Session Time Limit: Set a maximum duration for each gaming session.
• Cool-Off Period: Take a break from the platform for 24 hours, 7 days, or 30 days.
• Self-Exclusion: The option to self-exclude from the platform for an extended period.

Players under 18 years of age are strictly prohibited from using this platform. If you are aware of anyone underage using this platform, please contact our support team immediately. For more information and support resources, please visit the Responsible Gaming us.

14. Amendments to Terms & Conditions

Stargame96 reserves the right to amend, update, or replace any part of these terms and conditions at any time. Significant changes will be communicated to members via in-platform notifications or to their registered email address at least 7 days before the amendment takes effect, except in cases of urgent changes requiring immediate action.

It is your responsibility as a member to review this terms page periodically. The "Updated" date displayed at the top of this page indicates the date of the most recent revision. Your continued use of the stargame96 platform following the effective date of any amendment constitutes acceptance of the revised terms.

15. Contact Us

If you have any questions, concerns, or complaints regarding these terms and conditions or any aspect of the stargame96 platform, please contact us through the following channels:

The stargame96 support team operates 24 hours a day, 7 days a week in Bahasa Melayu. We aim to respond to all enquiries within 2 hours or less during peak periods. For formal complaints, please include full details such as your account number, transaction date, and a description of the issue to help us resolve your case more efficiently.